FAQ

How to create an account on PC version?
Currently, the official PC version requires that you must create an account on the Mobile version first. Afterwards, you'll have to scan a QR code generated by the PC version with your phone in order to link your account data, and only then can you play using the official PC version.

This essentially means that if you have no phone, the only way you can play on PC is via a mobile emulator and not the official PC version, which runs/looks better than the emulated Mobile version.

How to fix Black Screen on PC version?


Solution 1: Restart the game client.

Solution 2: Disable automatic Daylight Saving Time adjustment in Windows. Navigate to Settings &#8594; Time & Language &#8594; Date & Time

My game is stuck at 100% loading screen when I enter a battle


Solution: Close the app and restart the game.

My game is stuck at the login screen


Solution 1: Select a game server and press exactly on the Start button.

Solution 2: Close the app and restart the game.

Poor Internet Connection
Translation: Commander, the internet signal is unstable. Tap Confirm. Please try again.

Solution: Connect to a Wifi with stronger signal.

Unexpected Game Error
Translation: Commander, the game platform has encountered an unknown error. It was a great experience. Please contact Customer Support. Error Code: 19-10005

Solution 1: Wait for game to undergo maintenance for new update if there is a new update scheduled.

Solution 2: Contact Customer Support if there is no maintenance scheduled as game has encountered an unknown bug.

Relogin Guest Account
Translation: The guest account is already linked. Please log in with the linked account. In addition, you can log in your ID by [ID Input] from the game login screen.

Solution: Login with the guest account registered.

Wrong tactic when sortieing
Translation: The tactic that we are currently selecting is not available. Do you still want to sortie?

Solution 1: Change your fleet composition to meet the requirements for the tactic.

Solution 2: Change to another tactic.

Solution 3: Ignore the message by tapping the blue Confirm button and do not enjoy any tactic benefit.